Refund

Last updated 25 October 2026

This is how refunds work on Surge. Read it before you buy Premium or spend in a server web store.

Premium

Premium is billed per server, currently €11.99 a month, through PayPal or Stripe. You can cancel any time. After you cancel, the server keeps Premium until the period you already paid for ends. We do not take another month once cancel goes through.

If Premium was bought by mistake and has not been used on a live server, ask in the Surge Discord within seven days of the charge. We look at the purchase date, the Discord account that paid, and whether the server actually ran on Premium. If we agree it was unused, we refund through the same payment method.

We normally do not refund a month that was already used: features were on, staff were in the dashboard, or players were on the Premium tools. Chargebacks filed without talking to us first can pause the related servers while we sort it out.

Web store and in-game goods

Kits, items, ranks and similar goods sold on a server's web store are sold by that server's owner. Surge only passes the order through. Refunds for those purchases are the owner's call. Ask their Discord or staff, not Surge, unless the checkout itself failed and you were charged twice by the payment page.

Failed checkouts

If PayPal or Stripe shows a payment and Surge does not show Premium or an order, send the payment id in the Surge Discord. We match it and either apply what you paid for or send the money back.

Contact

Questions about these pages go to the Surge Discord: discord.gg/jc7a8TdTCh. The website is surgerce.site.

Surge is not made by, affiliated with, or endorsed by Facepunch Studios, Double Eleven, Discord, PayPal, Stripe, or Microsoft. Rust is a trademark of Facepunch Studios.