Moderation

01What it does

Moderation lets you and your admins deal with problem members without opening Discord. Every action goes through the bot, shows up in Discord's own audit log with your reason, and is saved in the history so your whole team can see what happened.

You'll find it under Management > Discord Integration > Moderation. It's split into Members, Filters, Bans, History and Settings.

02Finding someone

Start typing a name in Find a member. Suggestions pop up as you type, with their picture, so you can be sure you've got the right person. Click one to open their profile.

Someone already left, or got banned? Paste their Discord user ID instead and the bot will still find them.

The profile shows when their account was made, when they joined, their roles, whether they're timed out, their warnings and their recent history.

03What you can do

• Timeout: they can still read but can't type, react or talk in voice until it ends. Pick 60 seconds, 5 minutes, 10 minutes, 1 hour, 1 day or 1 week, or set your own time up to 28 days.
• Remove timeout: lets them talk again right away.
• Warn: saves a warning on their profile and DMs them about it. You can remove a warning later if it was a mistake.
• Nickname: change their nickname or reset it.
• Roles: give or take away roles.
• Kick: removes them from the server. They can join again with an invite.
• Ban: removes them and stops them coming back. You can also delete their messages from the last hour, 6 hours, day, 3 days or week.
• Unban: lets them back in.

Every action has a box for the reason. It's saved in the history, shown in the Discord audit log, and if you choose, sent to the member in a DM so they know why.

04Word filter and link blocker

Open Filters. These watch chat on their own, so you don't have to sit in Discord deleting messages.

• Word filter: add as many words or phrases as you want. When someone types one, the whole message is deleted. You can match a whole word (safer for short words) or match the letters anywhere in the message.
• Explanation: the bot can reply with your text so they know what they did wrong. Use {user} to mention them and {word} for the word they used. You can have that warning disappear after a few seconds.
• Channels: watch every channel, only the ones you pick, or every channel except a few (for example leave #media open).
• Link blocker: add examples like https, http, discord.gg or www. If a message contains that text, it is deleted. Turn on Block every link to also catch invites, markdown links and links people hide with spaces or spoilers.

05Clearing messages

Someone spammed a channel? Under Clear messages, pick the channel and how many messages to delete, up to 100 at a time. If you have a member open, you can tick the box to only delete their messages.

06Bans and History

Bans lists everyone who's banned from your Discord, with the reason they were banned. Search it and unban people from there.

History is everything your team has done through Surge: who did what, to who, when and why. Filter it by type, like only bans, or search for a name. It's great for spotting repeat offenders.

07Settings

• Mod log channel: every action gets posted here as a short message, so your staff can follow along in Discord.
• DM members about actions: whether the box to DM the member is ticked by default. You can still change it each time. Warnings always start with it ticked.
• Require a reason: makes your team write a reason before they can time out, kick, ban, unban or remove a timeout.
• Appeal text: a line added to the bottom of every DM, like "Think this was a mistake? Open a ticket in #support."

08Good to know

• Nobody can moderate the server owner. That's a Discord rule, not ours.
• Members with the Administrator permission can't be timed out.
• You can't time out, kick or ban yourself from here.
• The bot can only act on people whose highest role is below the bot's role. If an action is greyed out, the button itself tells you why.