Orders

01What it shows

The cards at the top show your sales for the last 30 days and all time, how many orders are waiting to be delivered and how many need help. Totals are in your store currency.

Below that is every order. Click one to see what was in it, the order number, the buyer's Discord name, the Surge fee and the delivery status.

02How delivery works

1. 1The player pays and comes back to your store.
2. 2Surge checks the payment with PayPal or Stripe.
3. 3If the player is online on your server, the bot delivers within a few seconds.
4. 4If they're offline, the order waits. The bot delivers it the next time they join, no matter how long that takes.
5. 5Once everything is handed over, your thank you message is shown in game.

A Nuke doesn't wait for anyone. As soon as the order is paid, the bot posts that product's Nuke in your Discord: the currency, time and player cap you set on that product, not another Nuke on the store. If you set a trigger bonus, that amount is added to the buyer's balance on this server at the same moment. You can follow how many players claimed it under Economy → Nuke → Recent Nukes. A One time Queue Skip is granted the same moment, on the buyer's linked in-game name. If the server is offline at that moment, it is granted as soon as the bot is connected again.

Currency is the same: as soon as the order is paid, the amount is added to the buyer's shop currency on that server. They do not have to join. It never shows on another server.

03Order statuses

• Waiting for player: paid, and waiting for the player to come online.
• Delivering now: the bot is handing it over right now.
• Delivered: done.
• Delivery failed: the bot tried several times and couldn't finish. Open the order to see why.
• Check payment: the amount paid didn't match the order, so nothing was sent. Look at the payment in PayPal or Stripe.
• Not paid yet / Never paid: the player started checkout but didn't finish. Use the Unpaid filter to see these.
• Payment failed: PayPal or Stripe turned the payment down, so the player wasn't charged and nothing was sent.
• Refunded: you marked this order as refunded.

04Fixing an order

• Deliver now / Try delivery again: starts delivery again. Useful after you've fixed a missing kit or once the player is back online.
• I gave it by hand: marks the order as delivered so the bot stops trying. Only use this if the player already has everything.
• Mark as refunded (server owner only): use this after you've refunded the player in PayPal or Stripe. Anything not delivered yet won't be sent.